China DIY Tours Terms and Conditions

Terms and Conditions below govern the relationship between you, our distinguished customers, and us, China DIY Tours. They state, among other things, our cancellation policy and certain limitations of liability. These terms affect your rights to sue, governing law, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations. We strongly recommend you purchase travel protection. By booking a China DIY Tour with us, you agree to be bound by these Terms and Conditions, please be sure to carefully read these terms and make sure you understand and accept these Terms and Conditions.

Reservation

CDT will offer free designing service to our customers. When one itinerary finally meets your satisfaction, you can apply for reservation. If you really prefer a tailor-made tour, please send us your inquiry stating your special requirements and we will customize a China tour package upon your request. We will make every effort to reply to your inquiry within 24 hours of after receiving your email. Follow the easy steps below:

 

  • DIY a Itinerary that is most suitable and send it to us.
  • Discuss the travel plan in details. Get a prompt and professional reply and negotiate details. Read the revised itinerary and quotation carefully we send to you and discuss the details with CDT’s tour advisor.
  • Confirm your acceptance of the tour plan provided by China DIY Tours via email or a paper confirmation and apply for reservation.
  • China DIY Tours will immediately prepare all things concerned in the travel plan. For any changes which are different from your planned requirement during reservation CDT will inform you for approval.

 

Payment

A deposit which is equal to 10% of the total tour cost is required at the time of booking, depending on different destinations and hotels. The full or final payment is required 30 days before the first day of your China tour. If due to air schedule, surface transportation, hotel arrangement or other suppliers’ reasons and/or events beyond our control which may cause the increase or decrease in the tour price, payment will be calculated and charged accordingly.

Late Bookings which are bookings made within 30 days of the departure date, and are subject to availability. A late booking will only be taken with full payment. The deadline for full payment will be 15 days prior to departure date from your country.

 

Methods of Payment

For the convenience of our respective clients, Great Wall Discovery accepts 4 methods of payment:

  • Pay by PayPal
  • Pay by Western Union
  • Pay by Credit Card
  • Pay by Wire Transfer (bank transfer)

Detailed payment guide will be sent to you via email by your travel advisor.

 

Please note:

  • Reference exchange rate: please refer to the Exchange Rate.
  • The quote we provide is in USD, the equivalent quote in Chinese currency-RMB is based on current exchange rate between the RMB and the USD. The quote we provide in USD is subject to slight change due to the fluctuation of the exchange rate.

Cancellations and Refunds

We would feel sorry if you must cancel your trip, but cancellation must be in written letter (email or fax). Alteration before payment is free of charge. Once the travel starts, any extra payment caused by clients’ changes will be added. Any unused portion is neither refundable nor exchangeable. Cancellation charges will be calculated as of the date we receive your cancellation. But if cancellation occurs after your confirmation of the tour, or if you fail to pay the full cost of the tour within the specified time, you will be liable to pay cancellation charges.

Cancellation charges and refunds shall be calculated in accordance with these Terms and Conditions and CDT’s cancellation policy. If you are due a refund, you first must return your air tickets and, if applicable, cruise tickets to Operator. Any applicable refunds will be returned to you in the manner in which payment was made, and processed within 14 days of receipt of your written cancellation request.

 

Cancellation charges are calculated as follows:

 

Prior to departure

Charge

30 days or more

full refund

30-15 days

30% of the total tour price per person

14-7 days

50% of the tour price per person

6-2 days

70% of the total tour price per person

Within 24 hours

100% of the total tour price per person

In the process of the travel

Get NO refund unless it is agreed by GWD

  • Travelers’ substitutions are considered reservation cancellations and are subject to the above cancellation fees.
  • After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.
  • If you are a no-show, if you cancel your trip after the departure date, or if you leave a trip already in progress, you will not receive any refund for any unused portion of your trip.
  • If you reserved a double room and are sharing with a friend or family member, and that person cancels prior to departure, you may be subject to additional single supplement and travel protection fees.
  • If cancellation has to be made within 15 days, we will charge some cancellation penalty as well as the deposit, according to how much we have to pay to our suppliers. If the ticket of airlines, cruises or trains have already been issued of final confirmation has been received at the time of cancellation (regardless of the number of days prior to departure), the clients will be assessed an additional airline, cruise, train or hotel cancellation penalty and service surcharge. We will try our best to decrease your loss because we know it’s not your purpose to cancel it.

 

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